Frequently asked questions about Regular Cleaning Services in New York
What areas do you cover?
We cover the New York City; from Manhattan ,Queens and Brooklyn.
Can you provide references from some of your customers?
Yes, we can provide references from our current customers.
Can I specify the day the housekeeper comes?
You can specify the day for the cleaner to come. We will make every effort to supply you with a suitable cleaner for the chosen day.
How long will it take you to find me a housekeeper?
We try to supply you with a suitable cleaner within 24 hours. Sometimes it may take a little longer depending on where you are, what days you want etc.
What do I do if the cleaner doesn't turn up?
If this should happen, please call us and we can arrange another cleaner to come.
Who is responsible for providing the cleaning products and materials?
You are responsible for supplying cleaning materials and equipment in addition to making arrangements for access to your home. Alternatively we can supply cleaning materials but there will be an addition cost.
Are there any restriction placed on the cleaner, with regards to what they will clean?
Yes, they will not perform any deep or specialised cleaning of any antique, delicate or valuable items. Also they will not do outside window cleaning unless it's on the ground floor.
Will I have the same cleaner every week?
Yes providing you are happy with your cleaner! If you are not, simply give us a call, and we will either speak to your cleaner on your behalf or find another one for you.
Can my cleaner come when I am at work?
You can leave a set of keys with the cleaner. You don't have to be in on the day the cleaner comes. 90% of our cleaners hold keys for client's homes.